Work with us

What we are about 

All Mountain Technologies is an IT and Network management company located in Edwards, Co. Our team of certified IT professionals provides superior network support and management though our core product, Always-On. With Always-On we are the IT Partner to Colorado mountain businesses, giving them the ability to stay ahead of the technology curve and not worry about their network infrastructure.

Group Fun

Our beautiful Vail Valley is a magnet for those that love the great outdoors and our team is no exception. We offer a competitive compensation package that includes generous time off, health insurance supplement, retirement plan, dog friendly office, and above all a great team atmosphere with open communication and a fun environment!

Keeping our valley beautiful is important to us at All Mountain and with that in mind we are actively involved with various Green Initiatives, such as electronics recycling and the annual Community Pride Highway Cleanup event.

 

Job Openings

Position Summary:
The help desk is the first response to client inquiry about issues and must provide warm, friendly, sincere service to all clients. This individual works in a quickly changing environment needs to reprioritize tasks throughout the day.


Essential Functions and Responsibilities:

  • Help Desk
      Answer incoming phone calls and emails for support
    1. Create properly formatted support tickets within AMT system
      Utilize AMT best practices for client communication and troubleshooting steps
      Work and update assigned tickets daily to completion or proper escalation
      Resolve a minimum number of support tickets per day as set by management
  • AMT Bench
      Accurately diagnose and efficiently repair hardware on the bench
    1. Escalating issues when necessary
      Prep new hardware for ongoing client projects
      Maintain bench equipment and cleanliness of the bench area
  • AMT Inventory
      Ensure inventory area is neat and secure at all times
    1. Notify Office Admin when/if inventory needs to be restocked
      Perform inventory count with Office Admin at scheduled intervals

Additional Responsibilities:

  • Work to completion any tickets assigned by Technical Account Managers on additional support
    boards within Connectwise.
  • Complete ongoing training as set by individual Training Plan to maintain current knowledge, learn new skills, and achieve vendor certifications to maintain AMT’s Best Client Practices
  • Accurately document all work done on support tickets to create time sheet for week and submit time sheet by deadline each week
  • Maintain 90% billable timesheets on weekly basis

Other Functions:

  • Attend and participate in AMT technical and staff meetings on a regular basis
  • Define and revise best practice methodologies for bench work as needed
  • Define and revise procedures used by bench technicians as needed
  • Input expense items and submit accurately by deadline on monthly basis
  • Effectively use all internal forms and AMT remote assistance tools to assist clients and resolve issues
  • Partner with and accept direction from Level II & III technicians/engineers with other projects and tickets as assigned
  • Other duties as assigned

Minimum Job Requirements:

  • Education: High School Education or equivalent
  • Experience: Technical Help Desk or equivalent
  • Specialized Knowledge & Skills: A+ certification, networking experience, workstation troubleshooting experience.

Working Conditions:
Must be able to meet physical demands of the job such as standing and sitting for long periods, squatting, entering confined spaces, handling low voltage electrical work and lifting up to 50 lbs. Must have high level problem-solving skills and be able to stare at a computer screen for long periods. Multi-tasking ability a plus. Must be able to work will with others and communicate effectively.

Position Summary:
A System Technician is a main point of contact for all clients of All Mountain Technologies. Although a System Technician works predominantly in the AMT office, this person also must be willing and able to travel to client locations whenever the need arises. This individual works in a quickly changing environment needs to reprioritize tasks throughout the day with little guidance or supervision.


Essential Functions and Responsibilities:

  • Issue Resolution for clients:
      Provide and maintain high level of customer satisfaction by resolving issues for clients and communicating with them effectively throughout the process and using AMT Best Practices for issue resolution
    1. Answer incoming phone calls and emails for support
      Create properly formatted support tickets within AMT system
      Act as the first level of escalation for Reactive tickets being escalated by both the Help Desk Technician and/or the Dispatch Technician
      Work to resolution or escalation when necessary all tickets as assigned on Connectwise board. These boards include but are not limited to: Reactive, Network Administrations, project, Internal Ops
      Maintain reliable transportation to travel to client location when necessary to complete work onsite
      Accurately document all work done on support tickets to create time sheet for week and submit time sheet by deadline each week
  • Backup to Help Desk / Dispatch when assigned:
      Answer incoming phone calls and emails for support
    1. Create properly formatted support tickets within AMT system
      Assign tickets to support team throughout day to ensure client SLA’s are met
      Utilize AMT best practices for client communication and troubleshooting steps
      Work and update assigned tickets daily to completion or proper escalation
  • AMT Bench:
      Accurately diagnose and efficiently repair hardware on the bench
    1. Escalating issues when necessary
      Prep new hardware for ongoing client projects
      Maintain bench equipment and cleanliness of the bench area

Additional Responsibilities:

  • Participate in rotating on-call assignment. As part of this assignment, tech must be available by cell phone with internet access to work on any after-hours issues that are requested by clients. Each On-Call rotation lasts 1 week.
  • Work to completion any tickets assigned on additional support boards within Connectwise.
  • Complete ongoing training as set by individual Training Plan to maintain current knowledge, learn new skills, and achieve vendor certifications to maintain AMT’s Best Client Practices
  • Maintain 85% billable timesheets on weekly basis

Other Functions:

  • Attend and participate in AMT technical and staff meetings on a regular basis
  • Define and revise best practice methodologies for bench work as needed
  • Input expense items and submit accurately by deadline on monthly basis
  • Effectively use all internal forms and AMT remote assistance tools to assist clients and resolve issues
  • Partner with and accept direction from System Engineers with other projects and tickets as assigned
  • Other duties as assigned

Minimum Job Requirements:

  • Education: High School Education or equivalent
  • Experience: Technical Help Desk or equivalent
  • Specialized Knowledge & Skills: A+ certification, NET+ certification, networking experience, workstation troubleshooting experience.
  • Supervisory Responsibility: None

Working Conditions:
Must be able to meet physical demands of the job such as standing and sitting for long periods, squatting, entering confined spaces, handling low voltage electrical work and lifting up to 50 lbs. Must have high level problem-solving skills and be able to stare at a computer screen for long periods. Multi-tasking ability a plus. Must be able to work will with others and communicate effectively.

 

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AMT Logo IconMission

All Mountain Technologies makes technology reliable, easy to manage, and a driver of success for your business!

Vision

To bring Big Business expertise and complete dedication to our Colorado Business partners.

We will

Think like our clients – The first thought in our mind for every issue we resolve is this:  “If I were the client, what outcome would I expect and what would exceed my expectations?”  All of our resolutions are built with the mind set to exceed your expectations and make technology a pleasure to work with, not a pain!

Be of Service – Happy IT Partners are our reason for being here!  Often we hear from new Partners that they are frustrated with other hardware and/or software companies; that is what we are here to take off your plate.  We include vendor management with our Always-On service because we WANT to take care of all your issues, big or small and we WANT to be your one place solution.  Contact us, we will resolve it!

Be Solution Minded – It doesn’t take much to identify a problem and apply a quick fix to it.  It takes a Client-Focused team to identify potential issues and apply long term resolutions before they impact business.  We have the skills and tools to see these potential issues before they become problems, we have the knowledge and dedication to resolve them without impacting your daily routine!

Make it Fun! – We believe that every day should be fun and exciting!  We strive to find something each day to make our work environment entertaining, friendly, and exciting while staying client focused.  Happy teams make Happy Clients!

Riverwalk

Our office is located in the Riverwalk at Edwards, walking distance to many great restaurants and shops such as:

Taiga