General Information: (970) 748-8880

Sales Inquiries: (970) 744-3198

Our Expectations Agreement

“We focus on your IT, so you can focus on your business.”

Let’s make sure we’re on the same page about what our team has to offer your business, how quickly we’ll implement our best practices and leading solutions, and what you can expect along the way.

Our IT Service Suite

Our services and solutions are made up of a range of components, including:

Hardware

  • Managed Workstation: We manage and maintain any computer desktop or laptop that is part of the agreement.
  • Managed Server: We manage and maintain any computer server that is part of the agreement.
  • Mobile Device Management: We manage and maintain company-owned mobile devices (smartphones & tablets) that are provided to employees as a part of this agreement.
  • Networks: We manage and maintain all business networks that are part of this agreement.
  • Phones: We manage and maintain all business VoIP phone systems that are part of the agreement.
  • Wireless: We manage and maintain any business Wi-Fi systems that are part of the agreement.

Services

  • Cloud Management: Whether you use a software-as-a-service cloud solution like Microsoft 365 or host your applications and data via another cloud vendor, we will facilitate support and other management tasks on your behalf directly with the vendor.
  • Onboarding: The process of discovery of your documentation, information, systems, passwords, and accounts related to your IT.
  • On-Site Support: Any instance in which our team works in-person at your business.
  • Remote Support: Any instance in which our team works remotely to support your IT.
  • Monitoring: Any troubleshooting or maintenance of managed hardware or software.
  • Patch Management: Execution of any operating system or application updates on managed hardware.
  • Cybersecurity: We follow internationally-recognized CIS standards to create a comprehensive cybersecurity plan for all business assets, software and data.
  • Anti-Virus: We install and manage anti-virus solutions such as O365 and Webroot.
  • Account Manager: A dedicated Account Manager is assigned to your business to consult on IT planning, strategy, and budgeting. They can also address any issue or questions regarding your account.
  • Email: We manage email addresses for your business.
  • Support Desk: We provide a skilled support team to handle any day to day issues you have with your managed products. The Support Desk can be contacted via portal, email, and web chat and by phone in cases of emergency.
  • Vendor Management: We represent you in any dealings with vendors of hardware or software you use.

What Isn’t Included?

There are a small number of services and solutions we can provide that are not covered by our standard monthly fees. These include:

Project & Integration Work – Bid acceptance only

This is any work that is not designed to support existing systems, or that is covered in the above “IT Services Suite”. Projects are outside the scope of this agreement and as such will be quoted and invoiced separately.

Line of Business Applications or Products

These are applications such as custom accounting packages, CRM software, ERP software, etc. that are specific to your business’ processes but are not provided as one of our standard software services.

Hardware Replacement Cost

Hardware may need to be replaced as the result of a warranty, extended warranty, manufacturer’s support contract, on-site spares, or purchases as needed.

Cabling

This is any instance of running cables to or from devices for the purposes of resolving connectivity to areas not currently serviced by a physical cable. While we will strive to correct connectivity issues to new or existing devices without having to purchase or run new cable, any additional projects involving these services will be subject to surcharge.

How To Get Support

We offer a simple and convenient process for each and every time you need a question answered or a problem solved:

How To Open A Ticket

Our team is proud to offer effective and responsive support, available to our clients in the following ways:

No matter what question you have that needs expert IT consulting, or regardless of any support request you make that needs a quick answer, we will respond and arrange support in a timely manner during hours of operation.

Office Hours are Monday thru Friday: 8am – 5pm but the Support Desk is available 24/7/365

Business Improvement Results

Our suite of IT services and solutions has simplified and streamlined IT for countless businesses just like yours.

Most clients see a reduction in IT performance issues, an improvement of their IT support process, and a stabilization of their IT expenses month to month. This means their companies are more productive, encounter less downtime, and can more accurately budget for their ongoing IT support costs and occasional IT upgrades.

Furthermore, the value of our services will skyrocket as you grow your business. While you may consider your IT systems to be relatively simple right now, they become more complex at an accelerating rate as you bring on more staff members, grow your client base and expand your business. Overtime, our support will only become more valuable as our team scales up your IT in line with your business.

The key is to understand that when our services are at their most effective, you won’t think about your IT as often as you used to; there will be fewer issues and minimal interruptions. Don’t forget: you’re hiring us at around 50% the cost of managing your own IT team internally.

Return On Investment

While the benefits of a comprehensive IT management program like ours take on many different qualities and can be difficult to precisely quantify, one of the best ways to do so is to consider the cost of downtime.

Downtime is the term used for any period of time in which a computer or computer systems are offline and unavailable. In a nutshell, downtime occurs whenever you’re trying to use your IT systems, but can’t.

During that time, you still have to cover all the expenses of running a business without the revenue you would usually generate. Even if downtime does not grind everything to a halt, some of your staff will have to divert themselves from their normal work to mitigate the problem—again reducing productivity.

Here are some studies showing how much time is lost every day due to IT downtime:

Calculating downtime is a unique equation for any given company, but for the sake of this consideration, let’s lowball the above averages and use 19 minutes a day for average downtime and 10 minutes to get back on task, totaling 29 minutes:

  • Employee IT Downtime Cost:

    • 29 minutes x 5 days week x 52 weeks x 100 employees = 754,000 minutes = 12,566 hours
    • $20 avg per hour x 75% of total hours down =9,424 = $188,480
    • Benefits/Training 20% additional cost: $37,696
  • Management IT Downtime Cost:

    • $26 avg per hour x 25% of total hours down=3,142 = $81,692
    • Benefits/Training 20% additional cost: $16,338
    • Total Downtime Cost to Organization: $324,206

As you can see, downtime is expensive. With All Mountain Technologies managing your IT, you will encounter much less downtime, and it will be addressed much more quickly. This keeps your business productive, minimizing the downtime costs you’d otherwise face.

The Right Solutions

All Mountain Technologies has spent years compiling great suppliers, vendors, and products to ensure the technology we recommend is reliable, user-friendly, and the right solution for your needs. With these resources, we manage your systems so you can focus on growing your business.

The process works best when we control procurement, as we know what to buy, and we take time to order and track it, so you get exactly what you need. We have found this process pays for itself, time and time again. If something needs a warranty or return, we have you covered there too.

Testimonials

Regardless of what we say about the quality of our support, at the end of the day, you shouldn’t just take our word for it. We’re proud of the services we provide, and the results are evident when you hear from our clients, many of whom have partnered with us for years.

“Very communicative and helpful”

– Vail Valley Foundation

“The entire team has been very helpful and responsive to immediate issues that needed to be addressed.”

– CPA Solutions

“Support staff is always super helpful at solving problems.”

– Vail Village Rentals

“I do not have enough words to describe the impeccable service.”

– Weston Landscaping/Neils Lunceford

“Quick call back response time.”

– The Christie Lodge

“Timely, Intuitive and considerate.”

– Black Point Cyber

“Great and timely service! Best IT support in the valley.”

– Polar Star Properties

“All Mountain Technologies is making it possible for us to grow our business. I’m so thankful to have their team a phone call away.”

– Active Energies Solar

“All Mountain provides excellent IT services. We have worked with them for 8 years and are very satisfied with their service.”

– Berglund Architects

See more testimonials at bizratings.com and google.com

What’s Next?

All that’s left is to get started. The process of remediating and stabilizing your IT environment based on the results of our initial assessment can take up to three months to complete. Once we have confidently stabilized your environment, we will handle both the day to day maintenance tasks and macro management responsibilities.

We’ll now begin what we call “onboarding”, and we’ll say it right now: this can be a frustrating process. You’ll have to take some time to detail all your accounts, passwords, domains, and other technical details that we’ll need to properly take care of your IT. When you get that documentation, please fill it out to the best of your ability, and then we’ll sort out the rest with you directly.

You’ll also need to attend four (4) mandatory meetings in the first month. These are a critical part of how we get to know your business, your staff and your culture. It is where you and your dedicated Client Service Manager start developing a successful relationship.

The point is to do the work now, so you don’t have to later. Our least satisfied clients are those that drag their feet through onboarding, and provide critical information on a piecemeal basis over a much longer window. Doing so directly undercuts our ability to provide fast and effective support when you need it.

Give us the go-ahead and we’ll launch our comprehensive stabilization process to get your IT environment into an ideal state to support your daily business operations and long-term growth as an organization.

Fees and Billing

Each month you will receive a detailed invoice which outlines all the charges from the previous month. We offer an online payment portal to view and conveniently pay invoices. Using the auto pay feature makes paying invoices on time easy and automatic from a credit card or bank account. Auto pay enrollment is required.

Collaboration

Over the years we’ve found that our most successful partners are engaged and collaborative and, frankly, where we have ongoing engagement, the tech is easy. A solid relationship built on trust is the most important element that ensures we both succeed and is the focus of our entire staff.

We are proud of the team we have built and the level of service they provide and we look forward to utilizing both to help your organization succeed.

Commitment

Although we fully intend for this to be the beginning of a long-term fruitful partnership, we also understand that long-term contracts are prohibitive and unnecessary as long as we fulfill what we have laid out in this document.

As your IT partner, we encourage you to share any concerns with us at once so that we may address them right away. We would rather talk issues out in real-time and find the right solution.

Terminating party must provide 90 days-notice to cancel.

Who We Serve

Our office is located in Edwards, Colorado and we serve western Colorado including Vail, Aspen, Summit County, Steamboat Springs, Glenwood Springs, Rifle, Salida, Grand Junction, Denver, and more. However, many clients have multiple geographical locations outside Colorado and we can support your business, no matter where it is in the United States.

We partner with small to mid-sized businesses who use technology to advance their companies and do it right the first time. If reliability, efficiency, security, professionalism, and peace of mind are important to you, then we look forward to working with you!

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