Our Proven Process for Business IT Success
Discuss what the client needs and wants from their IT. AMT explains what they can deliver. Explain process and SLAs.
Client IT Audit
Evaluate current IT situation. review waht is needed to reach goals. Identify issues and possible solutions. Estimate a time frame.
Documentation. Load agents onto machines. Educate staff on use of the Help Desk. Schedule the start date for support.
Periodic meetings to discuss engagement expectations, needed projects, products, budget, goals and annual contract review.
Assess & Plan
As an Always-On client, we conduct an initial meeting to further understand your business and goals. This allows us to customize a clear plan and budget for your company based on your current and future business needs. Each year, you will have the opportunity to review the past year and plan for the next, maximizing the return on your IT investment.
We assign you a System Administrator based on experience and familiarity with your industry to act as the liaison between your business and all of the tools AMT has to offer. Your System Administrator is committed to executing your custom IT plan. The SA may begin with projects, upgrades, or refreshes to create an infrastructure that will work best for your business’ needs, while following industry-standard best practices.
Manage & Support
With full access to our Help Desk, your staff has a team of technicians to support them when they have questions or issues. At this point, your System Administrator knows your network like the back of their hand. Along with the general everyday health of your network; warranties, updates, and upgrades are managed by your SA. Periodic meetings assure that AMT follows your plan and budget until the next planning cycle.
Review & Budget
AMT performs periodic reviews as a best practice. We strive to become an integral part of your business’ success. As your business evolves and changes, so will your technology needs. We invest in your vision and believe in planning ahead.
Steps to Success
Let AMT take over the responsibility of monitoring and managing your technology completely. Ultimately, this cuts expenses, and downtime, while allowing you, to focus on your business. Managed Services are a much better alternative to the break/fix model that affects a business’ ability to operate efficiently.
All Mountain Technologies is dedicated to empowering our partners to think differently about how they approach technology. We succeed when you do.