All Mountain Technologies Helps Colorado Hotels With Quality IT Services

rob-bruce

written by rob bruce posted on February 8, 2022

Helping Hospitality Partners Succeed

Our managed services ensure complex hospitality systems work together seamlessly to create GREAT guest experience for customers and reliability for staff.

Delivering Professional IT Solutions For Hospitality

Today, so much of the hotel sector is dependent on IT. There are so many different systems within each hotel such as wireless connectivity, key cards, security cameras, POS systems, online reservations, websites, or any of the multitude of essential services that are all dependent on technology to run. All Mountain Technologies (AMT) can take this time-consuming, frustrating responsibility off your plate and ensure ALL of your systems work together smoothly and seamlessly.

All Mountain Technologies Helps Colorado Hotels With Quality IT Services

AMT Is An Engaged IT Company

We can either manage the entire IT workload or work in tandem with existing IT hotel staff to provide specific services and equipment that the hotel needs, for a set monthly fee. This frees the hotel staff to focus on other important business.

We can help with many IT chores that need attending to, including:

  • Automate daily, routine IT tasks
  • Monitor & maintain current IT infrastructure and systems
  • Work with Property Management software vendors
  • Upgrade PMS systems, software, and patches when required
  • Provide Help desk response to solve issues fast
  • Perform preventative maintenance to detect and prevent future issues
  • Implement solutions to scale business and meet goals
  • Ensure data security is properly implemented as required
  • Deliver support in times of crisis to resolve it quickly with guaranteed SLA
  • Implement business continuity and disaster recovery solutions (turnkey or managed)
  • Uphold the latest technology and security requirements
  • Keep technology within budget, with no financial surprises
  • Provide hospitality sector technology experts
  • Develop technology strategies

Bookings & Property Management Systems

Bookings and reservations are the lifeblood of any hotel. Hotels must have enough bandwidth to support reservations with no downtime. Downtime means lost revenue and lost customers. Networks cannot be overwhelmed, everything must work flawlessly, especially when traffic is high. AMT ensures your network and infrastructure are robust enough to handle your visitor load while continuing to book and bill quickly and efficiently, especially during peak season.

PMS System Integration

AMT engages with a variety of world-class ski resort hospitality partners, using many different PMS systems—we know Property Management software and how it works. Because of our experience, we offer a high degree of knowledge and expertise—no matter the platform. Our engineers have seen almost every PMS system out there and we can help with yours, right out of the box. Property management systems can be complicated and time-consuming to maintain. Keeping reservations, availability, occupancy, check-in/out, images, onsite property activities, guest profiles, reports, POS, CRS, room keys, restaurant and banquet billing, minibar, telephone, and more working seamlessly is important. AMT ensures all systems work together, efficiently.

Database Backup & Recovery

With the ever-increasing number of digital payments and the sheer amount of customer data in your care, cybersecurity is vital. All systems must be closely monitored, data must be frequently backed up, and a disaster recovery strategy must be in place. AMT ensures your data is secure and always available in the event of an emergency or disaster so you can be back up and running quickly.

Improved Guest Experience

Spotty wireless connections and slow internet will frustrate your guests who expect the same reliable connections and speed they have in the office and at home. Prospective guests can be dismayed by a troublesome network if they can’t easily navigate and book on your website. AMT can implement a fast internet with reliable wireless connectivity to increase guest experience (no more wireless complaints on Trip Advisor). We will enhance your guest experience by making it easier for your guests to interact with your hotel technology.

Guest Safety Issues

Whether it’s key cards, security cameras, or customer data security, it’s important that your guests feel physically safe as well as confident in the fact that they can trust you with their credit card information and personal details. AMT ensures that your Guest Safety systems work flawlessly and conveniently, so your customers are happy and feel secure while at your hotel.

POS Integration

A hotel’s Point of Sale system is another very important revenue-generating system. Ensuring bookings, restaurant transactions, gift shop/retail transactions and other room charges are all correctly collected and paired with its corresponding guest is critical. If a hotel’s POS system goes down, the hotel loses money—if this happens during a high traffic week it’s especially disastrous. AMT can ensure your POS is able to handle the demands of peak traffic effortlessly.

Cloud Services

Cloud services remove the need for on-site server rooms and dedicated IT spaces. However, cloud services can be a challenge to manage and implement; AMT takes the responsibility of implementing and maintaining your cloud presence off your plate.

24/7 Support

We’ve always got your back. If there’s a problem, we are your first line of defense. We can remote into your system or send technicians to your hotel if needed. If the problem lies with an outside vendor, we know how to get the problem resolved quickly. We also learn your system inside and out—this familiarity means we always know what to do, and our constant IT monitoring ensures the likelihood of a problem is very low.

Work with Existing IT Staff

We can work in tandem with existing IT staff by taking over redundant, time-consuming jobs that they shouldn’t waste their time on, such as monitoring, updating, or patching. We can also handle tasks that they might not be trained to do, like Microsoft 365 implementation, so they can focus on the important IT goals of the business.

Support of Multiple/Additional Locations

We developed our toolset to respond quickly and efficiently–and often remotely–to all hospitality needs. This means we can scale your successful business from one location to another, no matter where your other locations may be. As a hospitality sector technology expert, our business is designed to help you grow, painlessly.