Is your approach to outside IT support to take the “we’ll do what we can ourselves, and bring in outside help only when we can’t handle something” approach? Does management view external IT support services as a kind of “on-off” service, that is only needed in an emergency? Too often, business executives view Managed Service Providers (MSPs) as purveyors of specific, one-off services who are brought in “as-needed.” Kind of the way a plumber is hired. Clear a drain, replace old pipes, or add a bathroom. Get the job done and leave. They may think the same way with an MSP. A business decides it needs a new server or wants a slow network evaluated and “fixed,” but that is as far as it goes.
Instead of this “fix-and-go-home” approach, we’d like to suggest a different take on the role of the MSP. in this approach, the MSP is viewed as an ongoing partner that brings strategic value to your business and allows technology to be an important part of both the organization’s present success and its planning for the future, it is not just an afterthought.
Also, MSPs offer service contracts, wherein you commit to using them for a defined period of time. This provides you with a few distinct advantages. First, this usually means lower charges for specific repairs and fixes; emergency calls that aren’t under a service contract usually result in premium charges that can really inflate your IT costs. Second, service level agreements often provide certain guarantees and benefits. For example, your service level agreement may guarantee a set maximum downtime, so your business won’t be down for days or weeks. Consider taking a more holistic view of how a Managed Service Provider can fit into the growth and success of your organization.
Are you ready for YOUR technology to finally work for you? Contact the IT specialists at All Mountain Technologies today to make your business more efficient, organized and successful.