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As a historic hotel, Hotel Gasthof Gramshammer relies on traditional European charm to attract guests. However, due to the ever-changing nature of technology, the hotel needed to reassess the way they used theirs. The hotel’s technology had aged out to the point that they needed to plan for upgrades.
Up until 2015, Gasthof Gramshammer did not have wireless and guests could not access WiFi. All Mountain Technologies started their interaction with the hotel completing a wireless project that year to get them up to speed. Gasthof’s could then better accommodate their guests with access to WiFi. As a result they increased bookings and positive reviews.
AMT was officially brought on in 2017 as Gasthof Gramshammer’s technology partner. The AMT team did a full assessment on what upgrades needed to be done and what downtime would look like for the business. Taking a look at financials, AMT and Gasthof Gramshammer planned projects accordingly for 2017 and 2018. As a hotel, it was important to not disrupt guests or booking capabilities.
AMT found that some servers were almost out of warranty, including a very large Dynamics server used by the hotel’s accountant. At that time, AMT took the opportunity to isolate different departments in the hotel into their own respective networks. The hotel, restaurant, and retail shop now have their own networks. This means if one goes down, the other two can still operate. The hotel had been around so long it had different levels of technology floating around. Nate, System Administrator for Gasthof’s, coins it “a history of tech.” AMT retired all out-of-use machines as well.
AMT transitioned the hotel into a modern infrastructure, making it more manageable and scale-able for future growth. Nate and other team members scheduled updates around the hotel’s peak times to avoid disruptions to the day-to-day. It also gave the AMT team a chance to get to know the hotel’s staff and the way they function, understanding better how to support their needs.
A special thanks to Sheika Jr., the Hotel Gasthof Gramshammer staff, and our incredibly talented AMT Team.
