Tips for a Successful IT Partnership   

rob-bruce

written by rob bruce posted on January 30, 2022

As a premier Managed IT Service Provider for more than 25 years, we have found that a collaborative partnership is the best way to create a successful IT environment for our clients. These tips improve communication and foster a relationship based on trust and clear expectations. We look forward to serving you and your team.

Successful IT Partnership

Work Hours & Availability

Office Hours-Monday – Friday: 8am – 5pm Help Desk Hours: 24/7/365

Getting IT Support

Given that we are a busy Managed IT Service Provider with many current clients, we are always available; that is the nature of our business. When clients contact us, we respond quickly, guaranteed.  They know that if for any reason, their business network goes down and they are unable to work, they can immediately call us at 970-445-2995 otherwise, they generally contact us by opening a support ticket at support@allmtntech.com or using the convenient CHAT feature on our website at www.allmtntech.com

Meet Your Team

Right from the start, we pair our clients with a dedicated team consisting of a System Administrator (SA), a helpdesk engineer, and an Account Manager. Your team is familiar with the latest technology in your industry and the best solutions for your IT needs.  Their mission is to help you make informed decisions to ensure your business is more productive, secure, and successful.

Our engaged clients assign someone in their organization to be the dedicated point of contact for their AMT System Administrator so there is always a collaborative, open line of communication.

Convenient Payment Portal

We offer an online payment portal to view and conveniently pay invoices. Using the auto pay feature makes paying invoices on time easy and automatic from a credit card or bank account.

Trust the Process

Our IT company has spent years compiling great suppliers, vendors, and products to ensure the technology we recommend is reliable, user-friendly, and the right solution for your needs. With these resources, we manage your systems so you can focus on growing your business.

The process works best when we control procurement, as we know what to buy, and we take time to order and track it, so you get exactly what you need. We have found this process pays for itself, time and time again. If something needs a warranty or return, we have you covered there too.

Project Planning

To ensure a successful project, our clients are asked to approve quotes and project-related decisions as quickly as possible.

All hardware must be paid in full before orders can be placed.  Project quotes are good for 30 days, after this time frame, all quotes are rebid.

Solving Issues

Do not let concerns fester! If you feel uncomfortable or uneasy about the way we are managing your IT or a specific project, please share your concerns with us at once so that we may address them! As your IT partner, we would rather talk issues out in real-time and find the right solution.

If an issue arises, contact any member of your assigned team, or reach out to our President, Pam Elliott and she will address your concerns immediately, 970-446-8711. Or call 970-748-8880 to reach our office.

Who We Serve

Our office is in Edwards, Colorado and we serve the Western Slope including Vail, Aspen, Summit County, Steamboat Springs, Glenwood Springs, Denver, and more. However, we do have clients in many other geographical locations and can support your business, no matter where it is in the United States.

We partner with small to mid-sized businesses who plan to use technology to advance their companies and do it right the first time. If reliability, efficiency, security, professionalism, and peace of mind are important to you, then we look forward to working with you!