You may have heard Felipe’s cheerful voice on the other side of the phone when calling the Help Desk Hotline. Felipe is our Help Desk Manager and has transformed our team with his innovative ideas.
Felipe was born and raised in Sao Paulo, Brazil. He spent most of his life in the city, eventually attending university there. He studied IT (Information Systems) and Business Administration receiving a bachelor’s degree in both. Felipe chose IT because of his natural abilities on computers including gaming and programming.
Felipe met his wife in Brazil. She had lived in the US before and always said good things about the country. Before they got married, they traveled to Florida. “I loved the Infrastructure, culture, safety and the burgers (I’m a big fan of burgers). I visited and tried all burgers shops in Florida during vacation.” – Felipe says. (Someone get this guy a burger).
After their son was born, Felipe and his wife felt that they needed to provide a safer place for him to live and started to look for other options. His wife worked for Hyatt and was invited to transfer to Beaver Creek. Felipe expresses it has been an adjustment moving from a major metropolitan city of 21 million people to the Valley. He had also never seen snow until the move, but can’t imagine living anywhere else.
“Learning to ski has been super fun and exciting and I look forward to seeing my son practice winter sports, that don’t even exist in our country. I hope he will become the first Brazilian skier in the Olympic games.” Felipe goes on to say, “We miss all our family, since they are all still living in Brazil, but often come visit us – they don’t like winter time and think we are crazy to live in such a cold place. We went back home to visit our family once during the 5 years we have been here, and plan on travelling again next year so our family can meet the new addition to the family, our second son to be born end of November (in a couple weeks). I miss going to the stadium to watch my soccer team play. I can’t believe I’m going to miss their big win, as they will win the national championship this year!”
Felipe is thankful for the opportunities AMT has provided, including a promotion to his current position of Help Desk Manager. Felipe leads a team of technicians to resolve issues primarily through the hotline or ticketing system. “My previous IT experience was related to Systems (Development, analysis, etc) so it has been a constant learning opportunity to see a different side of IT. I’m constantly trying to merge both worlds and apply my previous knowledge/experience to my current role when I feel that can aggregate value to the work.”
Felipe is a team player and once brought in Brazilian candy for each team member. He set them on each staff members’ desk so thoughtfully. Felipe continues to grow his department and help AMT evolve into the leading IT provider in the High Rocky region!